Store Policy
Private Policy
All personal information is kept private. All information is used exclusively for the purpose of fulfilling your order and making your buying experience a success. Strict guidelines are adhered in order to keep your personal information private.
Periodically we may run an news letter. These news letter are exclusive to our website and are sent as electronic notices. At any time you may unsubscribe to our notices by sending an unsubscribe email to customersupport@militarymodeler.com
Secured Shopping
As part of the overall security issues, we use 128 bit SSL security system and server. we make sure that our store is always open, safe and ready for shopping.
Payment Options
We accept VISA, MASTERCARD, DINERS CLUB & AMERICAN EXPRESS, Cashier's Checks and Money Orders.
Online Order
We use a secure server for your privacy and security. Online payment using the above mentioned credit cards could be made in the following way:
Step 1: When you have finished shopping and are ready to check out, you will be taken to a secure section of our site.
Step 2: You will be asked to fill out information. * Your name (to make sure no one is fraudulently using your card) * your billing address (to make sure you are authorized to use the card) * your email (so we can send order confirmations to you) * your credit card type, number and expiration date.
Return/ Exchange Policy
WE DO NOT ACCEPT RETURNS ON ANY ITEMS. We will exchange for another item from the same manufacturer originally purchased
Exchange Policy
We sell only premium quality new pieces. Therefore: Exchanged wigs or hairpieces must be in original condition as received with tags attached and no damage or wear to the piece or the box. Request for exchange must be within 3 business days of receipt of product and have an Return for Exchange Merchandise Authorization (RMA) number assigned.
Request for Exchange
Request for exchange Merchandise Authorization number must be sent via e-mail to customersupport@militarymodeler.com You will receive via e-mail an RMA# and return address to send your exchange. Do not send your exchange item without a RMA # ON THE OUTSIDE OF THE BOX. Without an RMA# on the outside of the box your package will not be accepted.
On a sheet of paper inside your package, please list the following:
1. Your original order number. *This is very important.
2. The reason for your exchange and the replacement style name, number, and color of your replacement piece.
3. Your ship to address and phone number.
Back Orders
If a backorder occurs on your order, it will be promptly sent to you as soon as it arrives! If you don't receive it in a reasonable length of time, please let us know! customersupport@militarymodeler.com
Order Processing
Your order will be processed within 1-12 hours of you placing your order. All orders are placed with the manufacturer upon processing your order. Contingent on manufacturer availability your order will be shipped within 48 hours of your order being processed and placed with the manufacturer. At such time your item will be either ground or air shipped depending on your chosen method of shipping on your order form. We do NOT charge your credit card before shipping out.
Important Note
CREDIT CARD FRAUD AND THEFT OF OUR MERCHANDISE WILL BE PROSECUTED.
Thank you for shopping at militarymodeler.com
If you have any problems please send us an email to
customersupport@militarymodeler.com.
You can also visit our Q&A page
for answers
to your questions.
|
|
|
|
(0 item)
